![]() ![]() ![]() We provide international shipping to most of the world! ![]() Please have your order confirmation email with you when you come. Our in-store pickup hours are on, on & on. We will send you an email when your order is ready along with instructions. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 (Unless Preorder). You can skip the shipping fees with free local pickup at Nexgen Games, located at 2475 Black Rock Turnpike, Fairfield Connecticut 06825. Any rerouting or other fees are responsibility of the buyer.įor calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.įor free shipping: We offer FREE shipping (via standard USPS/UPS) on orders over $200. Please confirm your shipping address is correct, you can type your address into google maps for an exact postal service format. If you need to split your order into 2 shipments, you can contact us at to request a second shipping label. Please check out pre-order and in-stock items in separate carts, unless you would like them all shipped together. Preorder items are generally shipped 1-3 days prior to the official release date, to ensure a timely delivery.Īny order containing both pre-order and in-stock items in the same cart will be shipped upon the arrival of the latest release ordered. You will receive another notification when your order has shipped. Generally, orders placed before 1 PM EST are shipped same or next business day. during transit.All in stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. We are not responsible if your order is lost, damaged, stolen, etc. We highly recommend using extra services such as insurance and signature confirmation. It is your responsibility to make sure your order arrives to us safe and sound, in the condition you sent. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. ![]() If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. If you need to exchange it for the same item, send us an email at return your product, you should mail your product to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Sealed product that is no longer sealed with its factory wrapping.Video Games that have extensive use beyond how they were shipped.If the item(s) are purchased through a 3rd party platform such as TCGplayer, Ebay, or Amazon, then the returns must be conducted via the return processes on the respective platform.Īll sales including TCG Singles for any game / product are considered FINAL sales and are exempt from our return policy. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]()
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